August 10, 2015

Terms and Conditions

CONFIRMATION

As per our company policy, booking will only be confirmed on receipt of advance deposit.

  • All-inclusive multi-day package: 20%
  • Day trip, or single travel service such as car rental, air tickets bookings or hotel reservations: 100%

Kindly note the wire transfer may take up to a week before the deposit activates our account. The booking reservations will be launched only after we receive the deposit.

PAYMENT

Deposit can be settled by cash or bank transfer upon your confirmation.

The balance can be paid by cash, or credit cards before the trip departure or the use of our service.

If payment is made by other mean than cash, bank charges will be for sender.

Bank transfer

Please find below our bank account details you may need for the wire.

  • Beneficiary: LOTUSSIA TRAVEL COMPANY LIMITED.
  • Account #: 0611371658610 (US Dollars) or 0611141712015 (Euros)
  • Bank: BANK FOR FOREIGN TRADE OF VIETNAM – VIETCOMBANK (Ba Dinh Branch)
  • Swift Code: BFTVVNVX
  • Website: www.vietcombank.com.vn

Your bank may need some additional information as follows:

  • Our registered address: Xom 1, Co Nhue, Tu Liem, Hanoi, Vietnam.
  • The address of our bank, Vietcombank: 198 Tran Quang Khai street, Hoan Kiem, Hanoi, Vietnam.
  • IBAN code: The bank where our account was open does not have an IBAN code that is not necessary for transferring money from other country to Vietnam.

If you need further information about our bank, please have a look at www.vietcombank.com.vn

Credit Card payment

If you would like to pay the balance with your credit card, you can pass by our office or we can also send an accountant to your hotel before or on the day of departure. We will need about 10 – 30 minutes for processing. The amount will be stated in Vietnam Dongs as it is required by the Vietnamese Law. There will be an extra charge as follows:

  • Visa or Master card: $US10 + 4% of the total amount
  • Amex: $US10 + 5% of the total amount

A copy of your passport is necessary.

Other method of payment

In some countries the fee can be quite high for making a wire. You may also like other payment solutions that are less costly such as Western Union or Paypal or any other method available.

AMENDMENT

There is no fee for any change or amendment you make prior to your final confirmation. Otherwise, amendment or cancellation fees may may be charged (subject to Lotussia Travel’s supplier policy). Because we will launch the booking reservation immediately after we receive your final confirmation and starting from that point, service’s amendment/cancellation fees may be applied by our local service providers such as hotel, restaurants, airlines companies…

Please note that we will not charge you any fee if our service providers do not charge us.

CANCELLATION

Lotussia Travel must be informed in writing. Cancellation charges would be effective from the date we receive advice in writing and cancellation charges would apply as follows:

  • From 31 days and up: No charge
  • From 30 days to 15 days: 10% of the total tour/service costs
  • From 14 days to 8 days: 30% of the total tour/service costs
  • From 7 days to 1 day: 50% of the total tour/service costs
  • No show: 100% of the total tour/service costs

CHILD POLICY

The following discounts are applied for our all-inclusive packages. The discounts are different from one package to another depending on activity, trip length, and the age of the children. These discounts are applied for most of our tours, but not all. The discounts are not applied for single service service booking such as hotel reservations, train tickets bookings, and flight reservations…

  • Under 2 years: Free or charge
  • From 2 to 5 years: 50%
  • From 6 to 11 years (Under 1m20 in height): 75%
  • 12 years and up: Full charge

TRANSPORTATION

We arrange the car based on the the size of your group, the tour itinerary. The type of the car is clearly stated on each quote.

Classic Tour

  • 1 – 2 Passengers: 4-Seater car
  • 4 – 6 Passengers: 16-Seater minibus
  • 7 – 12 Passengers: 26-Seater Bus

Northern Mountainous Region

  • 1 – 3 Passengers: 7-Seater car
  • 4 – 6 Passengers: 16-Seater minibus
  • 7 – 12 Passengers: 26-Seater Bus

Guided Bike Tour

  • 1 – 2 Passengers: 7-Seater car
  • 3 – 4 Passengers: 16-Seater minibus
  • 5 – 6 Passengers: 16-Seater minibus (for passengers) and Mini Truck (for bikes)

TOUR GUIDE

Our online rates are based on English-Speaking local guide. We use a local guide in each location.

  • Hanoi and around
  • Sapa
  • Hue & Hoi An
  • Nha Trang
  • Da Lat
  • Saigon and Mekong Delta

There will be an extra charge if a tour leader is required.

RESPONSIBILITY

The detailed programme and schedule flights are subject to change by airlines companies without prior notice and in accordance with the weather conditions and daily operations flights. Consequently, itinerary concerned might be adjusted. If this occurs, however that it is done as a courtesy to participants and Lotussia Travel can not be held responsible for denied boarding, nor for additional costs occurred.